Privacy Policy

Healthians Wellness World ("we," "us," "our") operates healthians.ca. This policy explains what information we collect through this website and how we use it.

Information we collect

• Contact form: name, email, phone number, and message content, when you voluntarily submit our contact form.
• Analytics: we use Google Analytics 4 and Microsoft Clarity to understand how visitors use our site. These tools may collect your IP address, browser/device type, pages viewed, links clicked (including "Book Now" and "Order Now"), and session recordings/heatmaps of on-page interactions (mouse movement, taps, scrolling). This data is anonymized/aggregated by these providers and is not used to identify you personally.
• Cookies: our analytics providers place cookies to distinguish visitors and sessions. You can control cookies through your browser settings.

What we don't collect on this site

We do not process payments, store payment information, or handle appointment/order data directly on healthians.ca. Bookings are handled by our scheduling partner (Acuity Scheduling) and food orders by our ordering partner (Square) — both operate under their own separate privacy policies, which apply once you leave healthians.ca to book or order.

How we use information

To respond to inquiries submitted via our contact form, and to understand and improve website performance and content through aggregated analytics.

Third-party services

Acuity Scheduling (bookings), Square (online ordering), Google Analytics 4 / Microsoft Clarity (analytics), FormSubmit (contact form email delivery). Each operates under its own privacy policy governing data it processes on our behalf.

Data retention

Contact form submissions are retained only as long as needed to respond to your inquiry. Analytics data is retained per Google's and Microsoft's respective default retention settings.

Your rights

Under Canadian privacy law (PIPEDA), you may request access to, correction of, or deletion of personal information we hold about you by contacting us at info@healthians.ca.

Changes

We may update this policy from time to time; the "last updated" date above will reflect the most recent revision.

Contact

Healthians Wellness World, Unit 4, 282 Loren Drive, Morden, MB R6M 0G2 — info@healthians.ca — (431) 774-3177